Telecommunications sits at the intersection of AI deployment and AI-enabled harm. Carriers deploy sophisticated AI for network management, fraud detection, and customer service, while simultaneously serving as the conduit for AI-powered robocalls, voice cloning scams, and deepfake communications. This dual role creates complex liability exposure.
The Deepfake Fraud Epidemic # AI-generated voice cloning and video deepfakes have emerged as one of the fastest-growing categories of fraud. Financial losses from deepfake-enabled fraud exceeded $200 million in the first quarter of 2025 alone, and the technology is becoming more accessible every day.
When AI Becomes the Debt Collector # The debt collection industry, historically notorious for harassment and intimidation, is rapidly adopting artificial intelligence. AI chatbots can contact millions of debtors in days. Voice cloning technology creates synthetic agents indistinguishable from humans. Algorithmic systems decide who gets sued, when to call, and how aggressively to pursue payment.