AI Companions: From Emotional Support to Legal Reckoning # AI companion chatbots, designed for emotional connection, romantic relationships, and mental health support, have become a distinct category of liability concern separate from customer service chatbots. These applications are marketed to lonely, depressed, and vulnerable users seeking human-like connection. When those users include children and teenagers struggling with mental health, the stakes become deadly.
AI Chatbots: From Convenience to Liability # Customer-facing AI chatbots have moved from novelty to necessity across industries. Companies deploy these systems for 24/7 customer support, sales assistance, and information delivery. But as chatbots become more sophisticatedand more trusted by consumersthe legal exposure for their failures has grown dramatically.
When AI Becomes the Debt Collector # The debt collection industry, historically notorious for harassment and intimidation, is rapidly adopting artificial intelligence. AI chatbots can contact millions of debtors in days. Voice cloning technology creates synthetic agents indistinguishable from humans. Algorithmic systems decide who gets sued, when to call, and how aggressively to pursue payment.